If your property has flooded:
- Ring your insurance company and register your claim
- Take photos of all your possessions and of the tide marks that the flood water has left on the wall
- Make a note of the reading on your electric meter
- Don’t turn on your electricity until it has been checked
Take a small notebook around with you to note down the following details about people you speak to:
- their names
- who they work for
- what they do
- their phone number and email address
- the date and time you spoke to them
- what they have said.
Your insurer will arrange for a loss adjuster and other specialists to visit your home. Do not throw anything away until they have paid you a visit.
